F.A.Q.s

What kind of services do you provide?
How do I place an order?
What if my graphic is not “print ready”?
What “print ready” standards do my graphics have to meet?
Do you provide sample prints?
Will I be required to put a deposit before the job begins? Why?
What printing processes do you use?
How long will it take to process my printing job?
Do you have any sort of refund/return policy?



What kind of services do you provide?

We provide the following services:
Silkscreening (Printing)
Graphic Design
Banners

Pricing for these services is quoted by the job. Please email us at: bestvalueprinting@yahoo.com to get a price quote today!


How do I place an order?

Please see the Request A Quote Page


What if my graphic is not “print ready”?

If your graphic is not deemed to be “print ready”, we will send you an email rejecting the graphic, at which point you have two options: 1) Revise the graphic(s) to meet “print ready” standards or 2) Hire our in-house graphic designer to revise your graphic(s) to meet “print ready” standards – pricing available upon request.


What “print ready” standards do my graphics have to meet?

Preferably, your graphic should be sized to the actual size of your print. AI/EPS/PDF/PSD/JPG (minimum 300 dpi) files are preferred, with all layers unlocked and all text must be expanded. We will take a look at your graphic at 100% of the print size requested, and if the graphic file appears pixelated or “dirty” (a “dirty” file is a graphic that is deemed to produce a finished print result which may not meet the client’s expectations), we will reject the file and request that you have it revised, or you will need to send us written approval to use the graphic file “as is” and will agree to accept the resulting print product “as is” also.


Do you provide sample prints?

We do not normally produce Sample prints. However, at Freelance Clothing’s discretion, Sample prints may be provided for a fee, depending on the design required and current workload. Pricing available upon request.


Will I be required to put a deposit before the job begins? Why?

We require all customers to place a 50% non-refundable deposit at the time of confirming the order. Once the order has been confirmed by the customer, we will go ahead and pull the materials needed and begin processing the job.


What printing processes do you use?

We do have both a manual printing press and an automatic printing press. However, most jobs are often done with the manual printing press.


How long will it take to process my printing job?

We quote most jobs with an expected turnaround time of approximately 2 – 3 weeks from the time your deposit is received. This is to allow for the orderly processing of all jobs currently on our waiting list. Often times a job can be delivered within 1 – 2 weeks, however it is not guaranteed.

RUSH jobs may be accepted at Freelance Clothing’s discretion, however a RUSH fee may apply.


Do you have any sort of refund/return policy?

We strive to produce excellence in all of our jobs, and satisfy our client’s expectations. However, we do tolerate a 10% error rate as is the industry standard for most products that are hand-made. Please contact us for any errors that are above and beyond the 10% toleration, and we will do our best to create an amicable solution.


We do reserve the right to refuse business at any time.

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